Returns, Exchanges, Refunds, Product Care & Duties Policy

At Almasha Perfumes, we carefully inspect, prepare, and securely package every order before it is shipped.

IMPORTANT — NO GENERAL RETURN OR EXCHANGE POLICY

Almasha Perfumes does not offer a general return or exchange policy. All sales are considered final once an order has been placed, except where a return, replacement, refund, or other remedy is required under applicable consumer protection laws.

We do not accept returns or exchanges simply because a customer has changed their mind, no longer wants the product, does not like the fragrance, selected the wrong fragrance, selected the wrong size or quantity, or expected the fragrance to smell different.

Because perfumes, fragrance oils, and other fragrance products are personal-use products, we are unable to accept products back for resale based on personal preference or change of mind.

By placing an order through our website, you acknowledge that you have reviewed and understood this policy before completing your purchase.

1. No Returns or Exchanges for Change of Mind

Almasha Perfumes does not accept returns or exchanges for change of mind or personal preference, except where applicable law requires otherwise.

This includes, but is not limited to:

• Not liking the fragrance after purchase

• Not liking how the fragrance smells on your skin

• The fragrance smelling different from what you expected

• Selecting the wrong fragrance

• Selecting the wrong bottle size

• Selecting the wrong quantity

• Ordering a product by mistake

• No longer wanting the product

• Purchasing a product as a gift and no longer needing it

• Expecting a different fragrance profile

• Expecting different fragrance strength or performance

• Personal dissatisfaction with the scent

• Deciding that the fragrance is not suitable after opening or using it

We do not provide a "try it and return it" service. Customers are encouraged to carefully review the product information and fragrance description before purchasing.

Please ensure that you have selected the correct:

• Fragrance

• Size

• Quantity

• Product variation

• Shipping address

• Contact information

before completing your order.

2. Final Sale

Unless otherwise required by applicable law, orders placed through the Almasha Perfumes website are final sale.

Once an order has been successfully placed, customers should not assume that the order can be returned, exchanged, or refunded simply because they change their mind.

Opening, spraying, testing, or using a fragrance does not create a right to return the product.

We strongly recommend reviewing the product description and all available information before placing your order.

3. Damaged, Incorrect, Defective, or Missing Orders

Although we do not offer general returns or exchanges, we understand that an order may occasionally arrive damaged, defective, incorrect, or incomplete.

If you receive:

• A damaged product

• A defective product

• The wrong product

• A missing product

• An incomplete order

• A product that appears to have been damaged during shipping

please contact us as soon as reasonably possible after delivery so that we can review the situation.

Please provide:

1. Your order number

2. A description of the issue

3. Clear photographs of the product

4. Clear photographs of the packaging

5. A photograph of the shipping label

6. Photographs clearly showing any visible damage or issue

Please do not dispose of the product, bottle, box, packaging, or shipping materials until the matter has been reviewed.

If we determine that the issue resulted from an error on our part, shipping damage, a defective product, an incorrect item being sent, or another situation where a remedy is required under applicable law, we will determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.

Providing photographs and other requested information does not automatically guarantee a refund, replacement, or other remedy. Each reported issue will be reviewed based on the circumstances and applicable law.

4. Fragrance Application & Clothing Care

Our perfumes and fragrance oils contain concentrated fragrance ingredients that may react differently with different fabrics and materials.

Do not spray perfume or fragrance oil directly onto light-coloured, white, delicate, silk, suede, leather, or other sensitive fabrics from close range.

Applying fragrance too closely to clothing may potentially cause:

• Staining

• Discoloration

• Dark or oily marks

• Changes to the appearance or texture of the fabric

For recommended application, hold the bottle approximately 6–8 inches (15–20 cm) away and spray lightly. Allow the fragrance to settle and dry naturally.

For delicate, light-coloured, or expensive clothing, we recommend avoiding direct application to the fabric.

If you choose to apply fragrance to clothing, test a small, inconspicuous area first.

To the extent permitted by applicable law, Almasha Perfumes is not responsible for staining, discoloration, marks, or damage to clothing, fabrics, furniture, or other materials resulting from fragrance application, including application from an excessively close distance or use on materials that may react with fragrance ingredients.

5. Duties, Taxes & Import Charges

For orders shipped within Canada, applicable sales taxes will be charged as shown during checkout where required.

For orders shipped outside Canada, the customer may be responsible for customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country or its customs authorities.

These charges are determined by the destination country and are outside the control of Almasha Perfumes.

Almasha Perfumes does not guarantee the amount of any customs duty, import tax, brokerage fee, or other charge that may be assessed on an international shipment.

If customs duties, taxes, brokerage fees, or other import charges are assessed, the customer is responsible for paying those charges unless the order specifically states that they are included or prepaid.

Refusal or Abandonment of an International Shipment

If a customer refuses delivery or chooses not to pay applicable customs duties, taxes, brokerage fees, or other import charges and the package is returned, abandoned, or otherwise disposed of by the carrier or customs authority, the original shipping charges and any applicable return, customs, brokerage, disposal, or other fees may not be refundable.

Where permitted by applicable law, any refund otherwise available may be reduced by costs incurred by Almasha Perfumes as a result of the refused or abandoned shipment.

Customers are responsible for understanding the import requirements of their destination country before placing an international order.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Almasha Perfumes is not responsible for delays, additional shipping costs, returned shipments, or delivery issues resulting from an incorrect, incomplete, or outdated address provided by the customer, to the extent permitted by applicable law.

If a package is returned because of an incorrect or incomplete address and the customer requests reshipment, additional shipping charges may apply.

7. Delivery Delays, Lost or Missing Packages

Once an order has been shipped, delivery times may be affected by the carrier, weather, customs, transportation disruptions, or other circumstances outside the control of Almasha Perfumes.

If tracking shows that a package is delayed, missing, or has not been delivered, please contact us so that we can assist with the carrier investigation where applicable.

If tracking confirms delivery to the address provided at checkout, customers should first check with household members, building management, neighbours, or the designated delivery location before contacting us.

Where a package is confirmed to have been lost or otherwise qualifies for a remedy, Almasha Perfumes will work with the customer to determine an appropriate resolution, subject to applicable law and applicable carrier procedures.

8. Order Cancellation

Our team processes orders as quickly as possible.

If you need to request cancellation, please contact us immediately after placing your order.

Cancellation requests are not guaranteed and may not be possible once an order has been processed, packed, or shipped.

Once an order has shipped, it cannot be cancelled through us and remains subject to this policy, except where otherwise required by applicable law.

9. Refunds

Almasha Perfumes does not provide refunds for change of mind, personal preference, fragrance preference, or dissatisfaction with the scent, except where a refund or other remedy is required by applicable law.

This includes situations where:

• You do not like the fragrance

• The fragrance does not smell as expected

• The fragrance smells different on your skin

• You selected the wrong fragrance

• You selected the wrong size or quantity

• You ordered by mistake

• You no longer want the product

• You purchased the product as a gift and no longer need it

Where a refund is determined to be appropriate due to a confirmed issue with an order or where required by applicable law, it will generally be issued to the original payment method used for the purchase.

Any refund may be subject to applicable deductions permitted by law, including applicable costs associated with returned, refused, or abandoned shipments.

10. No Return Authorization Without Approval

Customers should not send products back to Almasha Perfumes without first contacting us and receiving written authorization.

Unauthorized returns may not be accepted or processed.

Because Almasha Perfumes does not offer general returns or exchanges, sending a product back without prior authorization does not create an automatic right to a refund or exchange.

11. Policy Acknowledgement

By completing a purchase through the Almasha Perfumes website, you acknowledge that you have had an opportunity to review this policy and understand that:

• Almasha Perfumes does not offer a general return or exchange policy.

• Orders are generally considered final sale.

• Change-of-mind returns and exchanges are not accepted, except where required by applicable law.

• Fragrance preference or dissatisfaction with the scent does not generally qualify for a return, exchange, or refund.

• Opening or using a fragrance does not create a general right to return the product.

• Customers should carefully review fragrance names, sizes, quantities, product descriptions, prices, and shipping information before ordering.

• Fragrance should be applied carefully and from an appropriate distance.

• Direct application to light-coloured or delicate fabrics may cause staining or discoloration.

• Customers are responsible for providing accurate shipping information.

• International customers may be responsible for duties, taxes, brokerage fees, and other import charges imposed by the destination country.

• Damaged, defective, incorrect, or missing items should be reported as soon as reasonably possible with supporting photographs.

• Customers should not send products back without first contacting Almasha Perfumes and receiving authorization.

• Delivery delays may occur due to circumstances outside the control of Almasha Perfumes.

12. Applicable Consumer Rights

Nothing in this policy is intended to limit, waive, or exclude any consumer rights, warranties, remedies, or protections that cannot legally be excluded under applicable federal, provincial, territorial, or other applicable laws.

Where applicable law provides a customer with a mandatory right or remedy, that right will continue to apply regardless of this policy.

If any provision of this policy is determined to be unenforceable or invalid under applicable law, the remaining provisions will continue to apply to the extent permitted by law.

13. Contact Us

If you have a question about an order or believe you have received a damaged, defective, incorrect, missing, or incomplete order, please contact Almasha Perfumes with your order number and supporting information so that we can review the matter.

Please note: Contacting us about an order does not automatically mean that a return, exchange, or refund will be approved. Almasha Perfumes will review the circumstances and determine whether a remedy is available under this policy and applicable law.

Thank you for choosing Almasha Perfumes.